Office Information

Office Hours

Monday          8:15 a.m. to 5 p.m.
Tuesday         8:15 a.m. to 5 p.m.
Wednesday   8:15 a.m. to Noon
Thursday        8:15 a.m. to 5 p.m.
Friday              8 a.m. to 4 p.m.

After Hours

In case of an urgent care issue after hours,  please call 870-541-7105 for the Doctors Exchange and a medical professional will return your call.


Prescription Refill Requests

Patients who take critical prescription medications are advised to adhere to the schedule of lab and office visits recommended by their doctor. Please bring your medications or a list of them to your office visit and ask your doctor to write refills for any medications you anticipate needing.

Patients who have been seen by the doctor at appropriate intervals may call for refills on some prescriptions (antibiotics excluded). Please call your pharmacy 2 to 3 days prior to running out of your medication so the pharmacy can request a refill, or you may call the clinic. In addition, you may submit refill requests via our secure Patient Portal.

Please give 48 hours notice for refill requests. Requests received after 2 p.m. will be processed within the next 2 business days.

We do not call in antibiotics without seeing the patient.


Payment for Services

Payment is requested at the time service is rendered unless other arrangements have been made prior to your appointment. We accept cash, check, debit and all major credit cards.

We will be happy to file insurance claims, but co-pays and deductibles that have not been met are due at time of service. Please be prepared to show your insurance card at each visit.

Please note that insurance is considered a method of reimbursing the patient for fees paid to the doctor and is not a substitute for payment. Some insurance companies pay fixed allowances for certain procedures, and others pay a percentage of the charge. It is your responsibility to pay any deductible amount, co-insurance or any other balance not paid for by your insurance.


Medical Records Request

Please download the Medical Records Request from the forms tab. Complete and either, mail, bring or fax to 870-247-9495. Our Medical Records copy service will copy and send your records to the address you requested.  Also you can request this information from the physician’s office you are moving your records to.


 

For an Appointment

Our providers see patients by scheduled appointment. To schedule an appointment please call, 870-247-9499 or e-mail us and a scheduler will try to schedule your appointment within the time frame you requested. We make every effort to see you in a timely manner.

If you are calling to make an appointment for an annual physical, please tell the scheduler so that the appropriate amount of time can be scheduled for your visit and you receive important instructions.

Injections & Lab Visits

All injections and lab visits are scheduled between 8:30 a.m. and 4 p.m. Monday, Tuesday, Thursday and Friday and 8:30 to 11:30 a.m. Wednesday.

Canceling an Appointment

If you need to cancel an appointment, please Contact Us at least 24 hours in advance.

New Reminder Service

We now have a new service that enables us to e-mail, text, as well as call and remind our patients of their scheduled appointments with Dr. Coleman, Dr. Ramiro, a nurse or a lab.

The area code (901) number will show on your phone. You can call the number back to hear the message again.

You will need to confirm the appointment when the system prompts you to, either by a Y to confirm or N to cancel. If you cancel an appointment, our staff will call you within 24 hours to reschedule your appointment.

No Show Policy

Patients who are not able to keep their appointments are asked to provide timely notice of cancellation prior to their appointment time.

If you are a no show two consecutive times, you will be placed as a work in as times allows in the schedule.